Viedoc Televisits

Viedoc Televisits is a remote visit solution for clinical trials, designed to reduce patient dropout and extend study reach by replacing or supplementing in-person site visits with encrypted video calls. It is intended for clinical research teams, CROs, and sponsors running decentralized or hybrid studies who need to maintain data quality and regulatory compliance while engaging patients across geographic boundaries.

The platform is used by over 500 clinical research teams worldwide, supports more than 7,500 global studies, and reports a 99.99% uptime record along with a 100% pass rate on FDA inspections.

Global Study Deployment

• Expands patient enrolment to eligible participants anywhere in the world without requiring activation of new sites.
• Supports same-day study launch for remote visits through browser-based access, requiring no app download from participants.
• Enables long-term follow-up studies by facilitating ongoing remote check-ins throughout extended study timelines.

Patient Engagement and Retention

• Removes travel burden as a driver of early withdrawal by allowing patients to participate from home.
• Supports visit compliance by allowing site staff to guide patients through questionnaires in real time using picture-in-picture screen sharing.
• Accommodates both decentralized and hybrid study designs, with visits conducted remotely or on-site according to protocol and patient needs.

Security and Compliance

• Uses peer-to-peer encryption for all video communications.
• Requires mandatory authentication for all site staff and participants to prevent unauthorized access.
• Meets global regulatory requirements including HIPAA and GDPR.
• Does not store recordings, transcripts, or patient data within the video system, keeping visits compliant by design.

Data Capture and Workflow

• Site staff initiates a secure video call directly from within the EDC; participants join with a single click and no app installation.
• Picture-in-picture mode allows staff to enter eCRF data or guide ePRO questionnaires live during the call.
• Screen sharing supports real-time review and confirmation of patient-entered information.
• Integrated tools allow staff to review data, complete eCRFs, and confirm patient inputs during the visit.

Licensing and Pricing

• Available under a Single Study Model (one license) or a Multiple License Model (unlimited licenses).
• Both models include Viedoc EDC (Clinic, Admin, Designer), unlimited user access, support and maintenance, real-time data analytics, and customizable user roles.
• The Multiple License Model adds volume-based discounts, predictable costs, tailored portfolio pricing, fixed rate cards, and flexible renewal options.
• Add-on Viedoc products and features are optional under the Single Study Model and accessible under the Multiple License Model.
• Pricing is usage-based with no per-seat fees.

Viedoc Televisits operates as part of the broader Viedoc eClinical suite, which also includes EDC, ePRO, and other clinical trial management tools. The platform is browser-based, requiring no software installation for participants, and is designed to support both CRO and sponsor use cases across single studies and large trial portfolios.