Provider Portal Software

CrelioHealth's Provider Portal Software is a comprehensive provider management solution designed to strengthen the relationship between laboratories and referring physicians. Built for diagnostic labs seeking to scale their operations, the platform streamlines every step of the lab-provider workflow — from digital test requisitions and sample bookings through to secure report delivery — enabling faster, more informed patient care.

By replacing paper-based processes with a unified digital portal and dedicated Doctor's App, CrelioHealth helps laboratories reduce turnaround times, improve insurance claim success rates, and ensure that prescribing doctors always have timely access to the information they need.

Core Challenges Addressed by Provider Management Software

• Easy Digital Requisition and Bookings: Converts paper requisitions into digital data, streamlining test bookings and shortening lab test turnaround times for accurate, timely sample processing.
• Higher Claim Success Rates: Provides access to accurate patient details and ICD codes, eliminating manual interpretation and data entry errors that lead to insurance claim rejections.
• Minimised Delays in Report Delivery: Delivers immediate access to digital reports through multiple secure channels, empowering referring doctors to make informed decisions promptly.

Dedicated Provider Portal and Doctor's App

• Easy Ordering: Allows providers to order lab tests directly from their office through a convenient portal login, reducing delays in sample collection and management.
• Digital Signing for Doctors: Enables doctors to electronically approve and sign test requisitions for their patients, streamlining the approval process and ensuring better compliance.
• Quick Access to Reports: Provides a single portal and Doctor's App through which providers can efficiently access reports from all affiliated labs, ensuring prompt patient care without delays.

Better Information Exchange and Delivery

• Varied Communication Channels: Notifies providers through multiple channels — including the portal, Doctor's App, email, and instant fax support — when reports are ready, while maintaining HIPAA compliance.
• EMR/EHR Integration: Integrates with existing EMR/EHR systems used by providers to fetch orders, past test history, and other patient data seamlessly within the Provider Management Software.
• Pre-Built ICD Code Library: Allows doctors to include relevant ICD codes during the lab test ordering process, supporting accurate and clinically justified insurance claims to minimise rejections.

Enhanced Provider Engagement Features

• Insights on Patient Historical Trends: Gives providers access to the longitudinal history of patients' health records, enabling better-informed care decisions over time.
• Quick Upload of Prescriptions: Allows patient prescriptions from doctors to be uploaded easily when scheduling tests, ensuring all relevant information is available prior to test execution.
• QR Code-Enabled Remote Bookings: Enables patients to book lab tests by scanning QR codes, eliminating the need to travel from a doctor's or physician's office to the laboratory.

Branding and Customisation

• Supports full white-labelling of the provider portal login page, allowing laboratories to incorporate their own logo, side banners, and links to reinforce brand presence at provider offices.

Security and Regulatory Compliance

• Meets multiple regulatory and industry standards, including HIPAA, ISO 27001:2013, GDPR, and SOC 2.
• Provides high-end data encryption and robust privacy controls to ensure patient data remains safe and secure across all interactions.

CrelioHealth's Provider Portal Software integrates naturally into broader laboratory operations, complementing solutions for multicenter lab management and patient experience optimisation. The platform is available for a free live demo, with expert guidance provided to help laboratories understand how the software can be tailored to their specific workflows and growth objectives.