Order Intelligence

medicalvalues Order Intelligence is a next-generation, AI-supported digital ordering system designed for laboratories and their customers. It combines intelligent test suggestions, modern report views, and automated workflows to streamline the entire diagnostic ordering process — from patient entry through to results delivery. The platform is built to serve a wide range of healthcare settings, including general practices, medical care centres, specialist clinics, hospitals, and even direct-to-patient walk-in laboratories.

At its core, Order Intelligence leverages AI-based medical insights and ready-made clinical rules to provide real added value in day-to-day diagnostic work. It covers clinical chemistry, microbiology, genetics, hygiene, and other specialities, making it a comprehensive solution for both routine and complex diagnostic needs.

Capabilities by Care Setting

• General Practices: No additional costs per customer connection, intelligent test suggestions for broad diagnostic support, and an intuitive interface with easy-to-understand training videos to minimise onboarding effort.
• Medical Care Centres and Specialists: Department-specific order profiles, support for complex clinical questions, combination of routine and special parameters, option to share patient information with the laboratory, and digital reports from multiple laboratory areas presented clearly and accessibly.
• Clinics: Integration of clinic standard operating procedures (SOPs) such as ordering intervals, ward-specific order profiles, avoidance of duplicate tests, specific instructions including hygiene and microbiology, connection of external customers, and intelligent control of external dispatch with POCT connectivity and failure concepts.
• Patients: Check-up profiles, support for walk-in laboratories with direct sales to end customers, patient-friendly reports, and the ability to order analyses via a web shop with online payment options.

Key Benefits

• More time for what matters: Automation and simplification of operational processes relieve staff of administrative burden.
• Diagnostic excellence: The ordering process is actively supported by intelligent test suggestions and order notices.
• Error-free orders: Validation and digital transmission of order data help eliminate errors before they occur.
• Anywhere, anytime access: Orders can be created and processed from any location and on any device.
• Continuous development: Monthly software updates ensure the system, integrated rules, and regulations remain current.
• Modular and customisable: The user interface can be tailored, and individual functions can be integrated into existing systems.

Step-by-Step Ordering Workflow

1. Enter patients: Initiate orders directly from any AIS or HIS patient file, with automatic transfer of patient data and intelligent import of diagnoses and DMP participation details.
2. Select tests: Use customer-specific profiles and individual favourites, receive patient-specific test suggestions, request additional information based on selected tests, and place cross-departmental orders spanning laboratory medicine, microbiology, genetics, and more.
3. Complete the order: Combine multiple order types in a single order (HzV, IGeL, FA, LG, BG, SL), calculate overall costs, apply validation and billing rules to avoid errors, and apply a digital signature (DiMus).
4. Prepare material: Access pre-analytical notes, automatically determine required sample materials, and trigger automatic document and label printing — with a paperless option available.
5. Receive results: Benefit from individual extreme value notifications, tabular and graphical cumulative views, cross-departmental and patient-friendly reports, and the ability to place direct add-on orders from within the report view.

Preanalytical Support

• Specification of required material samples accompanied by practical preanalytical information to ensure correct sample collection and handling.

Order Intelligence is one component of the broader medicalvalues Platform, which also includes data and workflow management, validation, and findings generation modules. The platform supports a centralised order backend interface that bundles all order flows and can be accessed via multiple channels including API and a web shop. Its modular architecture allows individual functions — such as digital signatures, request suggestions, or patient-friendly reports — to be embedded into existing laboratory or clinical information systems.