Manage

Manage, by Service Insight, is a centralized lab operations platform designed to give laboratory teams full control over their assets, workflows, and scheduling. Built for demanding lab environments, it brings together asset tracking, reservation management, and issue resolution into a single, unified system that keeps teams aligned and operations running smoothly.

The platform is suited for labs that need accurate, real-time visibility into equipment and resources, want to reduce asset loss and downtime, and must maintain compliance through thorough audit trails and activity logs.

Asset Tagging and Registry

• Durable physical asset tags paired with a complete digital registry for end-to-end tracking
• Real-time tracking of each asset's location, condition, and usage history
• Customizable data fields to capture information relevant to specific lab needs
• User-friendly interface designed for fast adoption across lab teams
• Integration with ELN and LIMS platforms for seamless data flow
• Supports accurate 24/7 inventory management, reduces asset loss, optimizes utilization, and simplifies auditing

Asset Scheduling

• Real-time availability tracking to coordinate and reserve assets without conflicts
• Automated reminders and conflict resolution tools to ensure assets are available when needed
• Integration with Google Calendar and Outlook Calendar for familiar scheduling workflows
• Usage analytics and reporting to inform resource planning
• Mobile-friendly interface enabling teams to manage tasks and reservations from anywhere
• Designed to maximize productivity and minimize equipment downtime

Asset Ticketing

• Purpose-built ticketing system for lab environments, supporting issues such as equipment breakdowns, calibration requests, and routine maintenance
• Tickets can be created directly from the asset record and routed to the appropriate team members
• Assignment notifications keep relevant staff informed in real time
• Custom statuses and priority flags allow teams to triage and manage issues effectively
• Full audit trail and activity logs provide complete visibility into every action taken on an asset
• Supports faster response times, regulatory readiness, improved team accountability, and operational consistency

Manage is delivered as modern lab operations software with quick account provisioning. It integrates with widely used tools including ELN, LIMS, Google Calendar, and Outlook, making it straightforward to incorporate into existing lab infrastructure while supporting compliance and operational oversight requirements.