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Company description

PointClickCare is a North American health technology company that develops software for care planning, delivery, and reimbursement across the long-term and post-acute care (LTPAC) continuum. The company serves a broad range of healthcare stakeholders, including skilled nursing facilities, senior living communities, hospitals and health systems, ACOs and risk-bearing providers, health plans, pharmacies, practice groups, government agencies, and life sciences organizations. Its platform integrates clinical, billing, and operational workflows within a single ecosystem, and connects to a network of over 400 marketplace partners.

PointClickCare describes its platform as built on a proprietary AI model trained on data from the largest network of acute and LTPAC records. The platform is designed to identify high-risk patients, reduce hospital readmissions, streamline care coordination, and connect clinical outcomes to reimbursement. The company reports over 700 million total network patient visits and is listed among Forbes' top 100 private cloud companies. Its brands include Collective Medical and Audacious Inquiry.

Skilled Nursing Facility (SNF) Solutions

• EHR for SNF: an integrated electronic health record designed for skilled nursing facilities, covering clinical documentation, point-of-care workflows, and revenue cycle management.
• Value Packages including Advanced Insights, Integrated Lab and Imaging, Integrated Pharmacy Orders, Nursing Support, and Practitioner Engagement.
• Add-on modules including Chart Advisor, PDPM Coach, Automated Care Messaging, Virtual Health, Mealtime Solutions, General Ledger/Accounts Payable, and Canadian Lab Orders and Results.
• Staffing tools via Apploi Hire and Onboard and Apploi Schedule for recruiting, onboarding, and workforce scheduling.
• Support for Patient-Driven Payment Model (PDPM) compliance and CMS Facility Assessment requirements.

Senior Living Solutions

• EHR for Senior Living: purpose-built workflows covering move-in through service delivery and billing, designed around resident-centric care coordination.
• Pharmacy Connect for Senior Living and QuickMAR for medication administration record management.
• Billing for Senior Living, Eligibility Verification, and General Ledger/Accounts Payable for financial operations.
• Senior Sign for digital signatures, Companion for resident engagement, and Point of Care (POC) documentation tools.
• Modules for Nutrition Management, Mealtime Solutions, Infection Prevention and Control, Skin and Wound management, and CRM.
• Secure Conversations, Automated Care Messaging, and Connected Care Center for communication and care coordination.
• Document Manager and staffing tools via Apploi Hire and Onboard and Apploi Schedule.

Hospitals and Health Systems Solutions

• ED Optimization tools to improve emergency department throughput and decision-making using real-time insights.
• PAC Management for Hospitals and Health Systems to streamline post-acute care placement and transitions.
• Intelligent Transitions to support cross-continuum care coordination and reduce avoidable readmissions.

ACO and Risk-Bearing Provider Solutions

• PAC Management for ACOs to coordinate post-acute care across provider networks.
• Value-Based Care tools for ACOs to proactively manage risk and track patient status across acute and post-acute transitions.

Health Plan Solutions

• Care and Utilization Optimization to improve coordination and reduce unnecessary utilization.
• Discharge Intel and Member Activity Visibility for real-time tracking of member transitions and activity.
• PAC Management for Health Plans to oversee post-acute care episodes.
• Quality and Coding Management and Value-Based Care tools to support quality performance and reimbursement goals.

Government and Community Health Solutions

• Emergency Preparedness and Response tools for public health agencies and government stakeholders.
• Community Health solutions for state and federal government use cases, including Medicaid and Health Information Exchange (HIE) connectivity.

Life Sciences Solutions

• Life Sciences Clinical Dataset providing access to clinical data drawn from PointClickCare's LTPAC network.
• Life Sciences Commercial Data Solutions supporting commercial and market access activities for life sciences organizations.

Pharmacy Solutions

• eMAR (electronic medication administration record) for pharmacy and facility use.
• Integrated Medication Management for both skilled nursing and senior living settings.
• Pharmacy Connect and QuickMAR for network pharmacy partners and group home operators.

Platform and Integration Capabilities

• A marketplace of 400+ integration partners allowing organizations to build customized solution suites that connect care, billing, and operations.
• Proprietary AI that surfaces critical condition changes through features such as AI-powered Resident Status, identifies high-risk patients, and generates predictive, chart-level clinical insights.
• Billions of patient data points used for intelligent analytics to support care transitions, prioritize high-risk patients, and guide clinical interventions.
• Advanced analytics that connect clinical outcomes directly to reimbursement, supporting value-based care goals and quality score improvement.
• A Developer Portal and partnership program allowing third-party developers and network partners to build integrations with the platform.

PointClickCare also maintains an Academic Alliance program, publishes compliance certifications, and operates a customer community called Pulse. The company has offices and operations across North America and supports Canadian billing workflows in addition to US-based regulatory requirements.

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Software attributed to PointClickCare

• Life Sciences Clinical DatasetView
• Life Sciences Commercial Data SolutionsView

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