SitePay

SitePay is a secure, integrated digital payment solution from RealTime eClinical Solutions designed to simplify the stipend and reimbursement process for clinical trial sites and their participants. By replacing traditional checks and cash with fast electronic payments, SitePay helps research sites deliver prompt, convenient payouts while reducing administrative burden and minimizing fraud risk.

SitePay is built for clinical research organizations and study sites that need a reliable, user-friendly system to manage participant reimbursements efficiently, with full visibility into payment activity and seamless integration with existing clinical trial management workflows.

Core Payment Capabilities

• Enable fast electronic payments for swift participant reimbursements, eliminating the delays associated with checks and cash.
• Protect financial information through secure digital transactions that minimize fraud risk and ensure peace of mind for both sites and participants.
• Reward participants quickly and easily with a single click — no more waiting for checks to clear.
• Manage payments through a user-friendly system with the ability to delegate user privileges and create controls around payment access.
• Track payments and manage finances conveniently via a dedicated mobile app.

Participant-Centric Features

• A dedicated patient portal provides participants with 24/7 access to view their transaction history, manage their PIN for secure transactions, and transfer funds.
• Participants can live chat with customer service or call into the help desk for immediate and personalized assistance whenever needed.
• Automatic text and email notifications keep participants informed about their payments, fostering trust and transparency throughout the study.
• Participants can access their funds with minimal or zero fees, ensuring prompt reimbursements that increase satisfaction and support continued participation.

Reporting and Financial Management

• Request funds and confirm account balances directly from within your CTMS, streamlining the payment workflow.
• Configure automatic notifications to stay informed about account balances and inventory levels.
• Generate detailed reports filtered by study, date range, participant, or site for comprehensive financial oversight.
• Project future stipend payouts based on current enrollment data to support financial planning.
• Generate 1099 reports with ease to simplify tax compliance and reporting obligations.
• Ensure safe and reliable fund disbursement across all study activities.

SitePay integrates directly with RealTime eClinical Solutions' CTMS platform, enabling sites to manage participant payments within a unified clinical operations environment. Its combination of secure digital transactions, participant-facing tools, and robust reporting makes it a comprehensive solution for modern clinical trial payment management.