Services Central

Services Central is a centralized, online resource platform developed by Thermo Fisher Scientific to help scientists, lab managers, and facility operations specialists manage and service their Thermo Fisher Scientific instruments and equipment. Available at no cost, the platform provides a single window for all service-related information, enabling users to spend less time searching for support and more time focusing on their critical laboratory work.

Getting started with Services Central requires just two steps: signing in to an existing Thermo Fisher Scientific account or creating a new one, and then adding supported instruments and equipment using their serial numbers via the "Add instruments" function. Once set up, the platform delivers comprehensive instrument management capabilities accessible online at any time.

Core Features and Capabilities

• 24/7 Service Request Submission: Users and their colleagues can submit service requests at any time of day. Tickets enter the service queue immediately upon submission, with responses provided during normal business hours.
• Real-Time Service Tracking: The platform delivers real-time updates on ticket status, keeping users and their teams continuously informed about the progress of open service requests.
• Instrument Security and Customization: Instruments and equipment can be secured and customized to meet the specific needs of each laboratory.
• Troubleshooting and Service History Access: Users can instantly access their full service history and instrument manuals to help diagnose and resolve issues. Service reports can be viewed and downloaded directly from the platform.
• Service Plan and Warranty Management: Services Central notifies users when a service plan or warranty is approaching expiration, and allows them to request renewal quotes or on-demand service quotes at any time.
• Shopping and Education: Users can purchase consumables with confidence using integrated selection guides, and can browse education offerings including eLearning courses available through Thermo Fisher Scientific.

Collaboration and Visibility

• Teams can share visibility into service tickets and ticket status with colleagues, supporting coordinated lab management.
• Users can create groups and systems within the platform to organize instruments and equipment according to their lab's structure.
• The platform supports a broader view of overall instrument performance, whether for mass spectrometers, HPLCs, or other supported equipment.

Getting Started: Step-by-Step Workflow

1. Sign in to your Thermo Fisher Scientific account or register for a new account.
2. Navigate to "Add instruments" and enter serial numbers to register supported instruments and equipment to Services Central.
3. Organize instruments into groups or systems as needed for your lab's workflow.
4. Submit service requests, track ticket status in real time, and access service history and reports as required.
5. Monitor service plan and warranty coverage, and request quotes for renewals or on-demand services directly through the platform.

Available Resources and Learning Materials

• A quick start guide provides step-by-step instructions for getting started with Services Central.
• A security white paper details the security measures in place to protect user data within the platform.
• A comprehensive how-to guide covers all features and functionality, including opening service tickets, adding instruments, and sharing ticket visibility with colleagues.
• A library of instructional videos covers topics such as adding instruments, creating groups and systems, viewing instrument coverage, requesting service plan quotes, requesting instrument support, and viewing service history and reports.
• An on-demand webinar demonstrates how Services Central addresses common lab challenges and showcases how customers are gaining efficiency in their daily work.
• A frequently asked questions section is available to address common queries about the platform.

Services Central is available at no cost and is accessible online at any time. Supported instruments and equipment vary by region. The platform is intended for research use only and is not for use in diagnostic procedures.