Mosio

Mosio is a text messaging software platform built for clinical and behavioral researchers. It enables research teams to create automated and interactive SMS programs to improve participant adherence, engagement, and data collection across studies. Over 150 million reminders, alerts, and surveys have been sent through the platform. Mosio is used by universities, hospitals, pharmaceutical and biotech companies, CROs, public health departments, and other research organizations.

The platform operates through customizable SMS channels called Mosio text lines. Research teams configure message schedules, reminders, and autoresponders for their projects, enroll participants into automated messaging sequences or live two-way text conversations, and then allow the system to run in the background while staff focus on other tasks.

Core Capabilities

• Automated messaging: Supports "set it and forget it" message delivery with timing that can be calendar-based, time-based, or event-triggered. Once configured, the system runs without manual intervention.
• Two-way TextChat: Allows live, one-to-one or one-to-many text communication between study staff and participants.
• SMS surveys: Researchers can design and deploy text message surveys accessible on any mobile phone without requiring participants to download an app. Automated nudge and completion reminders help ensure timely responses.
• Appointment reminders: Personalized reminders can be sent to participants, and study coordinators receive real-time alerts when cancellations occur so appointments can be rescheduled promptly.
• Medication and adherence reminders: Automated reminders prompt participants to complete study activities or take medication, and the system requests confirmation to provide trackable adherence data.
• Personalized messages: Messages and replies can be tailored based on participant responses and activity. Custom data fields such as first name, coordinator name, and study details can be injected into messages.
• Automated follow-ups: Follow-up questions, information, or reminders are sent based on participant replies or inaction, including prompts to complete diaries, take medication, or attend appointments.
• Notifications and alerts: Text message alerts can be sent to participants and study team members as needed.
• Study team reminders: Reminders can also be directed at research staff, not only participants.
• Multimedia messaging: Supports sending survey questions, links, images, and emojis.
• Real-time dashboard: Study staff can monitor participant responses and trends as they occur and export data at any time.

Storylines Module

• Storylines is Mosio's dedicated module for automated participant communications. Once configured, enrolling and monitoring a participant takes under 15 seconds.
• It supports text-based interventions, data collection, and task reminders within a single automated workflow.
• Designed for ongoing studies where consistent, repeatable communication sequences are required.

Workflow Benefits for Research Teams

• Reduces time spent on repetitive communication tasks such as phone calls, voicemails, and manual follow-ups.
• Eliminates manual data entry by collecting responses directly from participants and saving them for export.
• Decreases participant dropout by maintaining regular contact through a channel participants already use.
• Replaces or reduces reliance on phone calls, emails, printed surveys, and postage.
• Participants use their own mobile devices, removing the need to provide or manage study-specific hardware.
• Supports incentive delivery, motivational messaging, and gamification elements to improve engagement and reduce dropout.

Data Collection Features

• Text messages are typically viewed faster than emails or voicemails, supporting quicker data turnaround.
• Survey links or SMS surveys can be scheduled with automated nudge reminders to maximize completion rates.
• Responses are collected directly from participants and stored for export in usable formats.
• Real-time visibility into response trends allows staff to identify issues early and intervene when necessary.
• Supports ePRO and eDiary data collection workflows.

Integrations and Compatibility

• Integrates with REDCap, including a dedicated REDCap Direct option and custom REDCap integration support.
• Compatible with other electronic data capture (EDC) software via survey links.
• Supports Google Calendar and Outlook Calendar reminder integrations.
• An API is available for developers requiring custom integrations.

Mosio is based in Seattle, WA, and serves a broad range of research contexts including clinical trials, behavioral research, ecological momentary assessment, public health studies, and social research. The platform is designed for use by clinical study teams, IT and compliance departments, REDCap administrators, and research program managers at institutions such as universities, children's hospitals, and pharmaceutical organizations.