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Company description

Mosio develops text messaging software designed for clinical and behavioral research. The platform enables research teams to create automated and interactive SMS programs to improve participant adherence, engagement, and data collection across studies. Over 150 million reminders, alerts, and surveys have been sent through the platform, which is used by researchers seeking to replace less effective communication channels such as phone calls and email with mobile text messaging.

Mosio provides customizable SMS channels, referred to as "text lines," that can be configured with message schedules, autoresponders, and two-way communication capabilities. Once set up, the system operates in the background, allowing study staff to focus on other tasks while participant communications continue automatically.

Core Workflow Functions

• Remind: Sends personalized reminders, compliance alerts, and adherence messages to keep participants on task throughout a study.
• Retain: Keeps participants engaged using text messaging, the communication channel most commonly preferred on mobile devices.
• Report: Schedules automated survey links or SMS surveys, with "nudge" reminders and notifications to ensure data is collected from participants.

Key Capabilities

• Messaging Automation: Delivers messages and reminders on a "set it and forget it" basis. Timing can be calendar-based, time-based, or event-triggered.
• Personalized Messages: Tailors messages and replies based on participant responses and activity. Supports injection of custom data fields such as first name, coordinator name, and study details into messages.
• Automated Follow-Ups: Sends follow-up questions, information, or reminders based on participant replies or inaction, including reminders to complete diaries, take medication, or attend appointments.
• Two-Way TextChat: Supports live, one-to-one text communication between study staff and participants, in addition to one-to-many broadcast messaging.
• Surveys: Sends SMS surveys or links to external data capture tools, with nudge reminders to maximize completion rates.
• Rich Messaging: Supports sending and receiving text, images, and emojis to communicate with participants in a format they are familiar with.
• Real-Time Visibility: Allows staff to monitor responses and trends as they occur, with the ability to export data at any time.

Storylines Module

• Storylines is Mosio's dedicated automation module, designed to provide "set it and forget it" communications within studies.
• Once the system is configured, enrolling and monitoring a participant in Storylines takes less than 15 seconds.
• The module supports text-based interventions, data collection, and task reminders within a single automated workflow.

Operational Benefits for Research Teams

• Reduces staff time spent on repetitive communication tasks by automating participant outreach and follow-up.
• Addresses declining phone call response rates by shifting communication to SMS, which participants are more likely to read and respond to quickly.
• Reduces manual data entry by delivering data in a usable format more directly.
• Helps prevent participant dropout by maintaining consistent, low-friction engagement throughout a study.
• Text messages are viewed faster than emails or voicemails, resulting in faster data collection turnaround.

Features and Integrations

• Automated messages, appointment reminders, personalized messages, and notifications.
• SMS surveys and adherence improvement tools.
• Integration with REDCap, a widely used data capture platform in clinical research.
• Supports sending links to other third-party data capture software via text message.

Mosio is positioned as a purpose-built communication tool for research environments, aiming to reduce the administrative burden on study staff while improving participant retention and data quality through automated, mobile-first messaging.

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Software attributed to Mosio

• MosioView

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