Medical Information

ArisGlobal Medical Information is a cloud-based solution designed for global life sciences teams that need to manage medical inquiries, maintain and share medical information, and process product complaints and adverse events. It is built to support interactions with healthcare professionals (HCPs) and other stakeholders across multiple channels, within a single unified workspace.

The solution is part of ArisGlobal's LifeSphere platform, which is used by more than 220 global life sciences companies, CROs, and government health authorities, including regulatory bodies such as the FDA, Health Canada, and NMPA. Medical Information connects Medical Information, Safety, and Quality functions through the LifeSphere Unify R&D compliance platform.

Core Capabilities

• Multi-Channel Intake Automation: Supports intake and management of medical inquiries across multiple channels, automating workflows to reduce manual intervention.
• Automated Processing: Automates the identification, extraction, and reconciliation of product complaints and adverse events, aiming to improve speed and accuracy while reducing manual effort.
• Ecosystem Integration: Integrates with CRM, Safety, and Quality platforms, as well as other systems, to support consistent and compliant information management.
• Global Collaboration and Scalability: Provides a unified platform for inquiry and content management, correspondence, and reporting, built to address both global and local requirements.
• Compliance and Security: Includes built-in support for global regulations and data standards, with processes designed to remain audit-ready and data handling aligned with stringent security requirements.
• Flexible SaaS Deployment: Delivered as a cloud-based SaaS platform that can adapt to new requirements with minimal infrastructure overhead.

Reported Benefits

• Efficiency Gains: Automation across Medical Information, Safety, and Quality processes is intended to reduce time and cost associated with manual workflows.
• Consistency and Insights: Real-time data and analytics support more accurate and timely responses to medical inquiries and HCP needs, and help track performance.
• Streamlined Operations: Integration across functions through the LifeSphere platform reduces operational silos between global teams.
• Regulatory Compliance: Built-in support for evolving global regulatory requirements helps teams stay current with applicable standards.

Related Resources

• LifeSphere Medical Information Fact Sheet: Covers how the platform enables global teams to manage medical inquiries.
• LifeSphere Medical Affairs Overview Guide: Describes the broader Medical Affairs platform, including its automated, multichannel, and data-centric capabilities.
• Content Management Fact Sheet: Covers support for creating and maintaining Pharmacovigilance System Master Files (PSMF) and PV Agreements (PVA).
• Document Distribution Fact Sheet: Addresses global drug safety and safety reporting operations.
• Blog — Benefits of Integrating Medical Information and Safety Workflows: Discusses the value of connecting Medical Information and Safety data and processes.

ArisGlobal is headquartered in the United States with regional offices in Europe, India, Japan, and China. The Medical Information solution also references NavaX, described as the latest automation offering from the LifeSphere platform.