Medical Information Cloud

Mavens® Medical Information Cloud is a cloud-based, Salesforce-powered content and inquiry management solution purpose-built for the regulated environment of Life Sciences. It brings creation, management, and automation into one globally compliant and configurable interface, enabling Medical Affairs teams to deliver accurate, compliant medical information faster and at scale.

Designed for life sciences organisations operating across multiple markets, Medical Information Cloud combines governed agentic AI with omnichannel delivery capabilities to streamline the full lifecycle of medical information requests — from intake through fulfilment — while maintaining the auditability and traceability required in regulated industries.

Key Features and Capabilities

• Compliance and Auditability: A pre-validated platform ensures secure and auditable medical information exchange, supporting global regulatory requirements and reducing compliance risk.
• Content Management: Teams can collaborate, edit, and approve medical content with efficiency and compliant traceability, ensuring all materials meet governance standards before use.
• Adaptability: The platform is configurable to deliver country-specific requirements at international scale, supporting ever-changing business and regulatory needs across markets.
• Omnichannel Fulfilment: Medical information can be delivered through multiple channels — including email-to-case, phone, and self-service portals — ensuring the right information reaches the right audience at the right time.
• Analytics and Insights: Built-in analytics help teams identify product trends and operational insights to inform strategic objectives and continuous improvement.
• Agentforce AI Integration: Salesforce Agentforce capabilities are embedded to assist in delivering compliant responses, leveraging governed agentic AI to enhance speed and accuracy without compromising regulatory standards.

Part of the Mavens® Medical Affairs Suite

• Medical Information Cloud sits within the broader Mavens® Medical Affairs Suite, alongside the Scientific Publications Cloud and the Research & Grants Cloud, providing an integrated set of Salesforce-powered tools for Medical Affairs teams.
• The suite is designed to modernise Medical Affairs workflows, covering scientific publications management, medical information fulfilment, and research and grants oversight in a unified ecosystem.

Built on Salesforce and backed by over 15 years of Life Sciences and certified Salesforce expertise, Mavens® Medical Information Cloud is deployed as a cloud-based solution suited to global life sciences organisations seeking to modernise their medical information operations while maintaining full regulatory compliance.