HamiltonOne

HamiltonOne is a cloud-based lab automation and connectivity platform developed by Hamilton that unifies laboratory devices, data, and services into a single, centralized solution. Designed for life science laboratories operating Hamilton instrumentation, HamiltonOne enables real-time remote monitoring, predictive maintenance, consolidated document management, and seamless integration with Hamilton's VENUS® software — all from an intuitive dashboard accessible from anywhere.

The platform is built for lab managers, scientists, and IT professionals who need continuous oversight of their Hamilton instruments without being physically present at the bench. By connecting Hamilton devices to a secure cloud infrastructure, HamiltonOne helps laboratories boost operational efficiency, maintain compliance readiness, and protect their instrument investments through automatic feature updates and proactive service planning.

Real-Time Remote Monitoring

• Provides a centralized dashboard displaying the live status of all connected Hamilton instruments, accessible whether users are in the lab, the office, or elsewhere.
• Asset Tiles give an at-a-glance view of each instrument's status, serial number, location, type, and active method name.
• Asset Details pages offer deeper information including utilization metrics, notifications, trace files, and on-site environmental conditions.
• Proactive alerts notify users only when their attention is required at an instrument, reducing unnecessary interruptions and allowing focus on higher-priority tasks.

Smart Maintenance and Predictive Service

• HamiltonOne's Smart Maintenance capability predicts certain instrument failures before they occur, enabling proactive rather than reactive servicing.
• Users are notified by Hamilton technicians in advance, and repair appointments are scheduled at convenient times — avoiding disruptions during critical sample processing runs.
• Proactive scheduling of maintenance and repair visits minimizes travel costs and reduces workflow interruptions, saving both time and money.
• Smart Maintenance is currently available on the Microlab STAR and Microlab STAR V platforms.

Centralized Document Management

• HamiltonOne consolidates all instrument-related documentation — including manuals, Declarations of Quality, Release Notes, and Service Reports — into a single Document Hub.
• Documents are accessible per asset, ensuring the right document is always available for reference, troubleshooting, or audit purposes.
• Supports audit-readiness by providing organized, centralized access to compliance and quality documentation at all times.

Personalized User Experience

• Users can configure personal preferences including language, interface theme, and notification settings.
• The platform is designed to be intuitive and immediately useful, minimizing the learning curve for new users.

Security and Compliance

• HamiltonOne is built on Microsoft Azure infrastructure, incorporating encrypted data flows and role-based access control to protect regulated laboratory workflows.
• The platform undergoes regular independent security audits and penetration tests, with findings promptly resolved and full penetration test reports shared transparently with customers.
• Security design reviews and Azure configuration checks are part of the ongoing security assurance process, providing confidence for regulated environments such as pharmaceutical laboratories.

Cloud-Based Architecture and Future-Readiness

• As a cloud-native platform, HamiltonOne delivers new features and enhancements automatically, without requiring on-site software updates.
• Upcoming updates are announced in advance, ensuring laboratories are always running the latest version of the platform.
• Compatible with Windows 10 and Windows 11 operating systems, and supports Microlab STAR, Microlab STAR V, and Microlab VANTAGE instruments.

Integration with Hamilton VENUS Software

• HamiltonOne integrates with Hamilton's VENUS software, the programming and operational environment for Hamilton instrumentation.
• Operational files such as trace files generated through VENUS workflows are accessible directly within the HamiltonOne platform.

HamiltonOne is supported by Hamilton's broader ecosystem of resources including white papers on IT security and data privacy, application notes, user guides, and specification documents available through the Hamilton Knowledge Center. The platform is backed by Hamilton's over 75 years of commitment to quality, with additional support available through in-depth training, on-site field support, and direct access to Hamilton experts for sales, technical, and application inquiries.