Greenphire Travel

Greenphire Travel is a patient travel management solution for global clinical trials, offered by Suvoda. It is designed for sponsors, CROs, and clinical trial sites that need to reduce the logistical and financial burden of travel on patients and caregivers. The platform handles end-to-end travel arrangement and coordination, with the goal of improving participant retention and reducing site administrative workload.

Patients frequently identify travel planning as the primary burden of trial participation. Sites are often required to act as travel agents, booking itineraries and accommodations on top of their clinical responsibilities. Greenphire Travel addresses this by assigning travel management to a dedicated team, covering more than 50 countries, with over 90 concierge coordinators operating across 40+ countries. All travel costs are funded upfront by the sponsor, resulting in zero out-of-pocket expenses for patients, caregivers, and sites.

Travel Arrangement Capabilities

• Car transportation and rideshare (including Lyft, Uber Health, and Bolt)
• Train, bus, and ferry travel
• Flights and air travel
• Hotels and lodging
• Specialty services including visa and passport support, wheelchair accessible vehicles and accommodations, translation services, long-term housing, chartered flights, sample shipment, and specialty car and van services
• Relocation support and caregiver travel arrangements
• Repatriation services

Rideshare Integration

• Direct integration with Lyft allows site staff to schedule rides for patients through the portal
• Rides can be booked immediately or scheduled for a future date
• Patients are not required to have or use the Lyft app
• Ride costs are covered upfront
• Full visibility into ride status is available through the portal

Concierge Support Model

• Patients and caregivers receive one-to-one support from a dedicated concierge coordinator
• Coordinators are local, native-language speakers familiar with regional requirements and obstacles
• Support is available 24/7
• Coordinators manage reimbursements and receipt capture, including meals, incidentals, travel, and child or pet care
• Support is available for patients with cognitive disabilities and mobility disorders
• The model is specifically designed for therapeutic areas such as rare disease and oncology, where patients may require additional levels of care

International and Specialized Services

• Cross-border travel support
• Telephonic and in-person interpretation
• Document translation
• Passport and visa assistance
• Online purchases on behalf of patients
• Site-to-patient transport coordination

Site Workflow

• Site staff enter patient and visit information into the portal and submit the request; the Greenphire Travel team manages all subsequent arrangements
• The portal is blinded of patient identifiable information (PII) to support regulatory adherence
• Localized data storage is supported

Patient Communication and Access

• The Suvoda patient app gives patients access to full travel itineraries and rideshare status
• Configurable text and email reminders and notifications are available
• When enabled, the app also provides access to Suvoda Scheduling, Suvoda eCOA, and Greenphire Patient Payments, allowing patients to make appointments, complete questionnaires, submit receipts, and view payment balances within a single application

Financial Visibility and Reporting

• Centralized funding managed by Suvoda on behalf of the sponsor
• Full visibility into travel spend across a study
• Robust reporting tools for sponsors and CROs to monitor costs and stay within budget
• Flexibility to accommodate specific protocol and travel policy requirements

Greenphire Travel is part of the broader Suvoda clinical trial platform, which also includes RTSM, eCOA, patient payments, and scheduling tools. The solution supports regulatory compliance through localized data storage and PII-blinded portals, and is available for deployment across studies in more than 50 countries.