Greenphire Patient Payments

Greenphire Patient Payments is a clinical trial payment and reimbursement solution built for sponsors, CROs, sites, and patients. It is designed to remove financial and administrative barriers that prevent patient participation in clinical trials, addressing costs commonly associated with travel, meals, parking, childcare, and time away from work. The solution is built on the ClinCard platform and is backed by an extensive banking network, with over 30 million payments made to patients globally, a 91% site satisfaction rating, and a reported 15%+ increase in patient retention.

Traditional reimbursement processes in clinical trials are often manual, time-consuming, and difficult to track, leading to delayed payments and participant frustration. Greenphire Patient Payments replaces these workflows with an automated, globally accessible system that supports real-time payments in local currencies through patient-preferred methods, while also providing sponsors and CROs with financial visibility and control.

Core Solution Objectives

• Get patients paid quickly, in local currency, and via their preferred payment method
• Reduce site administrative burden through a streamlined payments workflow
• Navigate regulatory requirements including IRS 1099 tax reporting and data privacy obligations
• Deliver financial visibility and control across the trial

Site User Experience

• Payment execution workflow typically completed in less than one minute
• Single sign-on and integrations with other eClinical systems
• Local language site portal for registering patients and managing payments
• Knowledge Center providing training and support resources
• Prefilled and auto-calculated fields to reduce errors and save time

Global Capabilities

• Payments supported across countries worldwide
• 25 currencies supported
• 24/7 local language support available for patients

Patient-Preferred Payment Methods

• ClinCard debit card
• ClinCard virtual card
• Direct bank deposit

Flexible Payment Types

• Reimbursements for out-of-pocket expenses associated with study visits, such as meals, mileage, and parking
• Stipends — fixed payments to account for patient and caregiver time, effort, and intangible costs of study participation
• Data-triggered payments — integration with eCOA to automatically trigger payments based on completed patient activity

Patient Engagement and Communication

• The Suvoda App provides patients with mobile and web access to account balance, transaction history, and receipt submissions
• Configurable text and email reminders and notifications
• When enabled, patients can also access Scheduling, Greenphire Travel, and Suvoda eCOA within the same app to manage appointments, check itineraries, and complete questionnaires

Regulatory Adherence

• Localized data storage to support regional data privacy requirements
• Sponsor portal is blinded of patient identifiable information (PII)

Tax Management Support

• TIN validation
• Automatic withholding for unavailable or invalid TINs
• Payment classification as taxable or exempt
• 1099 and taxable payments reporting
• Flexible support models allowing either Greenphire or the client to act as payor

Sponsor and CRO Visibility and Control

• Configurable payment approval workflows
• Robust reporting suite providing real-time financial transparency

Integrated Reporting Capabilities

• Payment data and transactional history
• Program balance and study budget tracking
• 1099 IRS tax reporting
• Full management of fund distribution, eliminating the need for sites to reimburse patients independently

Greenphire Patient Payments is part of the broader Suvoda clinical trial platform, which also includes eCOA, RTSM, scheduling, and travel management. The solution supports integration with eClinical systems via single sign-on and eCOA-triggered payment automation, and is designed to meet data privacy and tax compliance requirements across global trial deployments.