FastTrack

FastTrack by Infinitus is an enterprise-ready AI copilot designed for healthcare administrative teams. It enables employees to bypass payor IVR systems and hold times when completing tasks such as claim status follow-ups, prior authorizations, and benefit verifications. The tool is intended for organizations — including pharmaceutical manufacturers, specialty pharmacies, payors, and providers — that need to increase call volume and operational capacity without adding headcount.

FastTrack is purpose-built for healthcare workflows and is used by reimbursement specialists and other administrative staff who regularly make high volumes of outbound calls to payors. The platform draws on a knowledge graph of payor contact data and supports parallel call processing, allowing a single employee to manage multiple calls simultaneously.

Call Initiation and IVR Navigation

• Uses a knowledge graph to identify the correct payor phone number and optimal call timing, reducing inactivity between calls.
• Navigates over 1,000 payor IVR systems automatically, distinguishing between hold music, advertisements, and live agents.
• Transfers the call to the employee only when a live agent is reached, eliminating manual hold time.
• Supports parallel call processing, enabling employees to handle multiple calls at once and complete more than 25% additional calls per hour.

Call Management and Team Performance

• Includes multi-task features that minimize downtime between calls and improve overall efficiency.
• Allows employees to initiate a new call while an existing call is still in progress.
• Provides performance tracking data to help managers understand team output and identify coaching opportunities.
• Supports click-to-call functionality from popular CRM and EHR platforms.

Implementation and Integrations

• Offers prebuilt integrations with CRM and EHR systems, with a stated go-live time of one week.
• Designed to scale operations without requiring additional staff hiring.
• Applicable to administrative use cases including claims status, prior authorization, and benefit verification.

Compliance and Security

• HIPAA compliant and SOC 2 Type 2 certified.
• Runs on HITRUST Certified Cloud infrastructure, consistent with the broader Infinitus platform.
• Reported to be in use by 44% of Fortune 50 companies for healthcare voice AI applications.

A published case study from a large biotechnology company reported that reimbursement specialists using FastTrack completed an average of 25% more benefit verification calls per hour with no additional staff. The platform is available to organizations seeking to meet service level agreements at scale within existing team structures.