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Company description

Infinitus is a voice AI platform built specifically for healthcare, focused on automating and augmenting clinical and administrative phone calls. The platform enables healthcare organizations to conduct outbound and inbound calls to patients, payors, and providers, handling routine communications through AI agents while freeing staff to focus on higher-value interactions. Infinitus serves a broad range of healthcare segments including pharmaceutical manufacturers, specialty pharmacies, payors, health systems, ambulatory surgery centers, and labs and diagnostics.

Founded by Ankit Jain and Shyam Rajagopalan, Infinitus has automated over 100 million minutes of conversation and completed more than 6 million calls supporting over 125,000 providers. The company reports that 44% of the Fortune 50 and 8 out of 10 of the top pharmaceutical manufacturers work with the platform. Infinitus is backed by investors including Andreessen Horowitz, Google Ventures, and Kleiner Perkins, and has been valued at over $600 million.

Core Platform Capabilities

• Voice AI agents that conduct clinical and administrative calls to patients, payors, and providers on behalf of healthcare organizations
• AI copilots that augment human staff by assisting with tasks rather than fully automating them
• Studio, described as healthcare's first no-code agent builder, allowing organizations to create and configure AI agents without engineering resources
• Natural language processing that converts spoken conversations into structured data and routes it directly into existing systems
• API-based integration enabling bulk or individual requests, such as pharmacy benefits verifications, to be submitted and returned within existing workflows
• Support for benefits verification, prior authorization, patient onboarding, and other specialty pharmacy and patient access workflows

Reported Outcomes and Performance

• Typical ROI of 50% and approximately 10% greater data accuracy compared to manual processes, according to the company
• AI agents complete calls approximately 30% faster than human agents, with call quality rated around 10% higher due to fewer miscommunications and transcription errors, per Cencora (formerly AmerisourceBergen)
• Mercalis (formerly TrialCard) reported supporting 50% more patients at existing staff levels, with deployment completed in under 30 days
• Zing Health reported that deploying Infinitus AI agents allowed staff to redirect focus to members with active and immediate needs
• Amgen's SupportPlus Call Center noted improving accuracy and efficiency with each call processed through the platform

Customers and Partners

• Pharmaceutical and biotech customers include Amgen, Novartis, GSK, and Fortune 500 biotech manufacturers
• Specialty pharmacy and patient services customers include Mercalis (formerly TrialCard), Neovance, Cencora (formerly AmerisourceBergen), and Galway Group
• Payor-side interactions have been conducted with CarelonRx, CVS, Humana, Aetna, Express Scripts, and Texas Health and Human Services
• Technology and consulting partnerships include Salesforce, Google Cloud, and IBM Consulting
• Zing Health uses the platform for member onboarding and personalized engagement

Deployment and Design Approach

• The platform is described as purpose-built for healthcare, covering workflows from pre-prescription through ongoing care
• Designed to connect across the healthcare ecosystem, including patients, providers, and payors
• Includes guardrails and accuracy controls intended to meet the consistency and safety requirements of healthcare environments
• Positioned to operate as a 24/7 point of contact for patients and providers, supplementing rather than replacing human staff
• The company states that new deployments can go live in under 30 days in some cases

Infinitus positions its platform as a communications infrastructure layer for healthcare, aiming to reduce administrative burden, improve data accuracy, and support patient access programs at scale across pharmaceutical, payer, and provider organizations.

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Software attributed to Infinitus

• AI AgentsView
• FastTrackView

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