E-commerce

Juleb E-commerce is an online store platform built specifically for pharmacies, connecting storefront operations to inventory, delivery, payments, and ERP systems in real time. It is designed for pharmacy retailers and distributors operating across the Middle East and North Africa region, with a reported deployment across more than 700 pharmacy branches in Saudi Arabia, Kuwait, Bahrain, UAE, Egypt, and Oman.

The platform covers the full online sales workflow — from product discovery and checkout through to order fulfilment and delivery tracking — while maintaining automatic synchronisation with back-office systems to reduce manual handling and prevent stock discrepancies.

Real-Time Sync and Inventory Management

• Instant stock availability updates across all channels
• Automatic price and currency syncing from the connected ERP
• Real-time delivery status and driver visibility
• Promotions, bundles, and offers kept consistent across the store
• Prevention of stock mismatches through continuous data synchronisation

Pharmacy-Specific Features

• Secure prescription upload (RX) functionality
• Medical product compliance support
• Automatic validation workflows for regulated products
• Smart catalogue and product search designed for pharmacy inventory

Storefront Customisation

• Flexible storefront builder available around the clock
• Multi-level product categories with the ability to pin key categories to the home page or navigation menu
• Custom banners, visuals, and landing blocks
• Adjustable footers, sections, and promotional offers

Shopping and Checkout Experience

• Quick product search and simple checkout flow
• Multiple secure payment options
• Smooth re-ordering tools for returning customers
• eWallet provider support
• Multi-method, configurable payment rules with currency alignment

Order Management and Delivery

• Automated order notifications to reduce inbound support enquiries
• Live delivery tracking with driver visibility
• Clear order status updates to improve customer trust
• On-time delivery performance tracking

Integrations

• ERP systems: unified control of products, pricing, and inventory; includes MS Dynamics
• Payment providers: Geidea, Alhamrani, and eWallet providers
• E-commerce platforms: Salla and Shopify
• Delivery and aggregators: HungerStation, Wasfaty
• SMS Gateway for order and delivery notifications
• Compliance integrations: DSCSA, RSD, ZATCA, GS1, Fatoora

Reported Outcomes

• 60% reduction in manual order handling
• Increased repeated orders through easy re-order tools
• Prevention of stock mismatches via real-time sync
• Improvement in on-time delivery performance

Juleb E-commerce is part of a broader suite that includes accounting, inventory management, sales force automation, point of sale, and Rx e-prescription modules. The platform supports compliance requirements relevant to pharmacy operations in the MENA region, including ZATCA, GS1, and Fatoora standards.