Digital Patient Engagement Portal

The Digital Patient Engagement Portal from Jeeva eClinical Cloud is an omnichannel patient engagement and retention software designed for clinical trials. It supports decentralized and hybrid trial operations by enabling communication between patients and investigator site teams across multiple digital and physical channels. The platform is intended for clinical trial sponsors, CROs, and site teams seeking to reduce patient dropout, improve protocol adherence, and deliver a consistent patient experience throughout a study.

Jeeva eClinical Cloud is described as disease-agnostic, device-agnostic, flexible, and modular, making it applicable across a range of therapeutic areas and study types, including rare disease trials, observational studies, and longitudinal cohort studies.

Communication Channels

• Supports communication via SMS, email, audio, video, and the Jeeva study app
• Integrates with social media platforms including Facebook, X/Twitter, Instagram, and WhatsApp for patient education, screening, and recruitment
• Patients and investigator site staff can select their preferred mode and channel of communication
• Bidirectional patient engagement allows patients and site staff to confirm medication and protocol adherence via SMS

Key Platform Capabilities

• Self-use portals available for all user types and roles
• Online patient education modules
• Ability to set recurring and future reminders, alerts, notifications, and communication campaigns in advance
• Video and telemedicine consultation support
• Interplay of physical and digital channels to support hybrid trial models
• Consistent and personalized experience delivered across channels and devices

Patient Retention and Adherence Features

• Reduces patient waiting times and supports medication adherence to minimize dropouts
• Gives patients more control over their study schedule and communications
• Minimizes manual tasks, paperwork, and manual resource allocation to reduce errors
• Supports protocol adherence confirmation through automated bidirectional messaging

Patient-Centricity and Experience

• Designed to allow patients to participate remotely where in-person visits are not required
• Supports an intuitive, easy-to-use interface for patients and study teams
• Enables a consistent experience regardless of which medical or marketing team is managing communications
• Provides pathways for patients to engage with their study on their own terms

Jeeva eClinical Cloud is part of a broader decentralized clinical trial management platform and supports various compliance programs. The platform is designed to be modular, allowing teams to assess technology gaps and protocol complexity before deployment. It has been used across rare disease sites, CROs, academic medical centers, and emerging market organizations.