Crelio Patient Engagement

Crelio Patient Engagement is an all-in-one digital patient engagement platform designed to help diagnostic labs, testing centers, and healthcare providers improve patient communication, streamline bookings, and build lasting patient relationships. The platform enables organizations to attract and retain patients by delivering a seamless, secure, and personalized digital patient journey — from initial booking through report delivery and feedback collection.

Built with HIPAA-compliant architecture and end-to-end encryption, Crelio Patient Engagement is suited for single-location clinics and multi-location diagnostic networks alike, with deployments spanning 50+ countries and integrations with major payment gateways, EMR systems, and CrelioHealth LIMS.

Online Booking & Self-Scheduling

• Convert your existing website into an online store by integrating the patient engagement solution in minutes, enabling you to promote offerings and compete with aggregators without high infrastructure costs.
• Simplify the test booking experience with an online patient engagement system that captures all important medical fields faster and with fewer errors.
• Empower patients to self-schedule appointments, access medical records, share feedback, and track test progress through a dedicated patient portal.
• Reduce patient waiting time and errors with an online scheduling solution that allows patients to book preferred slots with ease.
• Support faster walk-in appointments via QR code or KIOSK-based booking.
• Streamline drive-through testing using the CrelioHealth For Doctor's app, which enables staff to scan booking receipts and print labels for seamless patient management.

Payments & Financial Integration

• Integrate securely with major payment gateways including Razorpay, Square, Stripe, and more, covering 50+ countries.
• Streamline financial transactions and provide patients with clear billing information at every stage of their journey.
• Deliver accurate finance data and MIS reports to support day-to-day operational analysis.

Personalized Promotions & Patient Relationship Management

• Customize test packages with holiday offers, discounts, and personalized promotions using the built-in patient relationship management tools.
• Drive better conversions with intent-based, age-based, and disease-specific test package promotions delivered through a HIPAA-compliant messaging platform.
• Promote personalized packages on social media to enhance brand visibility and drive patient acquisition.
• Customize email, SMS, and WhatsApp communications with branded themes, color codes, and localization to strengthen brand identity and foster long-term patient connections.

Automated Patient Communication & Reminders

• Send automated notifications via email, SMS, and WhatsApp to keep patients informed throughout their entire care journey.
• Reduce no-shows by automatically delivering all booking information — including appointment timing, payment status, bill dues, and appointment confirmations — directly to patients.
• Provide instant updates during home collection visits via email, SMS, or WhatsApp to keep patients engaged and informed in real time.
• Share digital medical reports automatically on WhatsApp and integrated devices, and collect patient feedback to make the system more responsive and customer-centric.

Integrations & Workflow Efficiency

• All orders placed through the patient communication software are directly managed from CrelioHealth LIMS with no additional integration time or cost.
• Integrate seamlessly with any EMR system, giving administrative staff real-time access to accurate patient data and relevant medical records.
• Support for home collection workflows with automated communication at every step of the process.

Security, Privacy & Compliance

• All patient records and transactions are stored and encrypted end-to-end within the patient management system.
• The platform is fully HIPAA-compliant, ensuring all automated notifications and messages sent to patients are secure, timely, and error-free.
• Privacy is built into the core architecture, reinforcing trust and reliability between providers and their patients.

Customization & Configuration

• Configure slot booking availability, holidays, half-day controls, colors, languages, data fields, and images to match your organization's specific requirements.
• White-label email, SMS, and WhatsApp communications to deliver a branded, qualitative experience to patients.
• Localization options support multi-language deployments for organizations operating across diverse geographies.

Crelio Patient Engagement is a cloud-based solution offering 24/7 technical support, making it accessible and scalable for healthcare businesses of all sizes. It has been adopted by diagnostic labs and testing centers across India, the USA, Sri Lanka, and beyond, with users reporting improvements in patient experience, report delivery times, operational efficiency, and overall communication automation.