Quality Forward

Quality Forward offers an electronic Quality Management System (eQMS) specifically designed for quality assurance teams in life sciences and other highly regulated industries. The platform simplifies compliance, enhances product quality, and boosts operational efficiency through AI capabilities.

Built on ServiceNow, the eQMS is easily configurable, reducing validation efforts and cutting costs while maintaining compliance. It is cost-effective and scalable, minimizing operational costs with predictable updates and ensuring scalability to support business growth.

The system is trusted by regulated industries, providing a proven solution backed by full audit trails, robust security, and adherence to global regulatory standards.

Key Processes in Quality Management

• Deviations: Track and manage deviations with automated real-time capture, customizable workflows, and integrated root cause analysis. Ensure compliance by linking deviations to CAPAs for continuous improvement and generate audit-ready reports for regulatory inspections.
• CAPA: Manage CAPAs with end-to-end tracking, automated reminders, and risk-based prioritization. Maintain full traceability from issue detection to closure, ensuring proactive quality control.
• Complaint Management: Streamline complaint handling with a centralized platform for tracking and resolution. Automate response workflows to ensure timely follow-ups and corrective actions.
• Change Control: Standardize and manage change approvals with centralized requests, automated review cycles, and impact assessment tools. Ensure compliance through version control.
• Audit Management: Streamline audits with automated scheduling, tracking, and standardized checklists. Manage findings efficiently with real-time tracking of corrective actions.
• Supplier Quality Management: Streamline supplier qualification with centralized management and automated workflows. Maintain full traceability with document and audit tracking.
• Risk Management: Proactively manage risks with structured assessment frameworks and custom scoring models. Align risk management with regulatory requirements.
• Document Control: Manage documents with a secure, cloud-based repository. Maintain compliance with automated versioning and user access controls.
• Training Management: Ensure staff compliance with automated, role-based training assignments and seamless SOP integration.
• Safety Incidents: Capture safety incidents in real time with detailed logging and root cause analysis. Link incidents to CAPAs for effective corrective actions.
• Equipment Management: Maintain equipment reliability while ensuring compliance with ISO, FDA, and GxP requirements.