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Company description

ZS is a global management consulting and technology firm that partners with companies to improve life and how we live it. Founded in 1983, ZS brings together data, science, technology, and human ingenuity to transform ideas into real-world impact, delivering better outcomes for businesses, their customers, and the world at large. With more than 15,000 professionals operating across 40-plus offices in North and South America, Europe, and Asia, ZS serves over 1,700 customers in 170-plus countries.

Everything ZS does is designed to strengthen business strategy and product portfolios — turning insight into action and unlocking new opportunities for growth. The firm combines deep consulting experience, a broad network of technology partners, and its own ready-to-use products and digital accelerators to help organizations move from plans to progress with speed and precision.

Industries Served

• Life Sciences and Healthcare: ZS helps healthcare and life sciences organizations harness AI and analytics to accelerate therapy development, improve commercial models, and drive operational excellence.
• Consumer Goods and Retail: ZS supports demand generation functions to keep pace with increasingly personalized consumer expectations.
• Financial Services: ZS helps financial services firms balance regulatory and operational challenges while meeting customer expectations and delivering value.
• Technology and Telecommunications: ZS assists companies in updating infrastructure and commercial models to remain competitive.
• Travel and Hospitality: ZS helps organizations optimize commercial functions in the face of personalization demands and tight margins.

Core Capabilities and Approach

• End-to-end solutions: ZS helps organizations use AI and insights to connect data and drive better decisions across the full product and people lifecycle.
• Connecting complex ecosystems: ZS synchronizes technology, data, and human expertise to yield new insights and better approaches to business challenges.
• Modernizing commercial models: ZS blends human expertise with digital precision to help clients drive scalable, sustainable growth.
• Strategize, build, launch, and scale: ZS partners with clients across every stage of their journey — from defining strategy and use cases to building, deploying, and scaling solutions enterprise-wide — ensuring the right data, technology, governance, and talent are in place.
• Go-to-market precision: ZS brings analytical rigor and AI-driven personalization to help clients modernize their go-to-market models and customer experience strategies.

Products and Technology

• ZS offers its own proprietary products and digital accelerators designed to reduce time to value for clients.
• Zaidyn: ZS's data and analytics platform, which has been used to help life sciences companies such as Theratechnologies achieve growth through advanced data and analytics capabilities.
• ZS maintains a robust network of technology partnerships that amplify its impact and accelerate transformation, particularly across healthcare, life sciences, and beyond.

Notable Client Work and Case Studies

• Amgen: ZS led a digital transformation initiative to accelerate the speed to market of new therapies.
• Gilead: ZS supported an operational excellence program that transformed organizational culture.
• Theratechnologies: ZS's Zaidyn data and analytics platform helped the company achieve meaningful growth.
• ZS has also delivered loyalty, engagement, and personalization solutions for quick-service restaurant clients, and applied generative AI to unlock customer sentiment insights for consumer brands.

Recognition and Awards

• Named one of Forbes' 2025 America's Best Management Consulting Firms.
• Designated the highest-ranked Leader in the 2025 Everest Group Life Sciences AI and Analytics Services PEAK Matrix®, reflecting ZS's leadership in commercial life sciences AI.
• Recognized for workplace culture and ranks in the top 5% globally for sustainability by EcoVadis.

Values and Culture

• Treat people right: ZS believes in treating others with dignity and respect, fostering a supportive and collective culture that inspires action.
• Get it right: ZS applies industry expertise, leading-edge analytics, technology, and strategy to bring bold ideas to life.
• Do the right thing: A commitment to ethics empowers ZS professionals to act with integrity and confidence in every engagement.

With a foundation built on rigorous analytics, deep industry knowledge, and a commitment to responsible business practices, ZS continues to help organizations across sectors navigate complexity, modernize their operations, and create lasting value for clients, employees, and society.

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Software attributed to ZS

• ZAIDYNView
• Trials.AIView

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