Technology Helpdesk

The ExtraView Helpdesk solution is designed to efficiently manage employee support issues within an organization. It is highly configurable and helps maintain employee productivity by ensuring prompt issue resolution. This system is specifically geared towards handling IT-related issues, such as computer, telecom, and network problems.

Issues can be created and tracked within the system until resolved, with notifications sent at each stage to keep all parties informed.

Key Features

• Web-based Access: Requires only a standard web browser with no client software installation needed.
• Point-and-click Configuration: Supports multiple forms or departmental areas within a single database, with unlimited custom fields and user roles.
• Workflow Management: Allows for defining workflows per role, form, and project with simple administration.
• Reporting: Create and save diverse types of reports, exportable to various formats like PDF, Word, and Excel.
• Audit Trails: Complete audit trails for all changes, with time stamps and user annotations.
• Notifications: Automated and rule-based alerts and updates, with scheduled email reports.
• Security: Comprehensive role-based security, definable password policies, and electronic signatures.

Benefits of using ExtraView include consolidating system management for health and safety compliance, timely completion of tasks, centralized safety data management, and standardized risk assessments.