newLab

This platform is designed to automate lab service requests and workflows, improving coordination across teams and enhancing transparency. It centralizes request management by replacing fragmented systems, such as email and spreadsheets, with structured and traceable processes. This system streamlines operations from sample pickup to imaging, allowing labs to operate efficiently with reduced administrative burden and increased transparency.

Centralized Request System

Scientific teams can standardize every lab service interaction. The system accommodates requests for services such as microscopy, sample preparation, and media preparation using structured, role-specific intake forms rather than relying on ad hoc methods.

Key Features

• Configurable Approval Routing: Set approval paths based on request type, department, or urgency to ensure governance without unnecessary friction.
• Automated Notifications & Status Updates: Keep staff informed with notifications at every stage, from submission to completion, so everyone is updated about the request status.
• Service Catalog & Request History: Provide a detailed menu of available services and maintain a record of past requests and outcomes for easy reference.
• Role-Based Workflow Control: Define responsibilities and control over workflows based on roles to ensure security and accountability.
• Embedded Chat Collaboration: Facilitate in-context messaging within requests to keep communication organized and eliminate the need for external emails.
• Analytics Dashboard: Gain operational insights such as request volumes and turnaround times to support resource allocation and performance evaluations.

This solution is trusted by leading pharmaceutical and biotech companies to streamline operations, improve efficiency, and reduce the time spent on planning and preparation. It supports unlimited service types and workflows, scalable across departments and locations. Integration with existing systems like LIMS and ELN is possible, though not required, for even greater coordination.

The tool has proven its effectiveness by saving millions of hours annually for scientists and enabling the same central team to serve twice as many scientists while maintaining complete traceability of end products and raw materials.