MonitorMate

MonitorMate is a comprehensive real-time risk and compliance monitoring platform designed for life sciences companies. It provides mechanisms and visibility into risk assessments, field interactions, digital communications, data auditing, and monitoring of high-risk activities across the enterprise. The platform facilitates proactive monitoring of speaker programs, live and virtual meetings, emails, messaging apps, and social media, all mapped to relevant policies, red flags, escalation workflows, and remediation plans.

MonitorMate aids compliance teams in identifying emerging risks, automating evidence collection, and maintaining defensibility across multiple jurisdictions with custom Corrective and Preventive Action (CAPA) plans. It bridges the gap between compliance policy and daily execution, reducing investigation lag and enhancing enterprise-wide accountability.

Key Features

• Risk Assessment & Mitigation Plan (RAMP): Evaluate risks of various activities at country or regional levels.
• Event Monitoring: Capture monitoring results in customized templates with business rules.
• Issue Management & Remediation: Manage identified findings through a tailored remediation process.
• Investigations & Tracking: Track investigations within the platform with restricted data access.

Highlights

Flexible: Customizable to meet any company's needs, integrating seamlessly with various source systems and allowing complex business rules without coding. User roles and permissions ensure data access is limited to necessary users.

Intuitive: An intuitive interface with simple navigation streamlines risk monitoring using a question-based approach and color-coded risk values. The system is adaptable to specific company needs and can be converted into any language.

Efficient: Saves time and money with advanced workflows that align with or enhance current practices. Custom dashboards and visuals provide data-driven insights for informed decision-making.

Automated Workflow: Streamlines issue mitigation and risk assessment with automated workflows and email notifications. Customizable reminders and an audit trail with workflow chevrons track activity dates, current status, and steps.

Real-time Analytics: Offers customizable dashboards with metrics for Plan vs. Actual, Monitoring Summaries, Remediation Reports, Risk Assessment, Email Monitoring, and Activity Summaries. Metrics can be tailored by visual style, specific types, and branding colors.

Global Compliance: Efficiently track risk assessment, monitoring outcomes, and remediation efforts globally. Features tailored, restricted access for compliance teams at country or regional levels to securely manage and view relevant data.

AI-enabled Document Search: Utilizes ChatGPT technology for an AI-powered document search, allowing quick queries of stored documents with instant, chat-style responses for efficient information retrieval.

MonitorMate's diverse platform covers all compliance and communication tracking needs, from basic to advanced features, ensuring a comprehensive solution for any organization.