IQVIA OCE

The IQVIA OCE suite offers an industry-specific CRM system designed for life sciences companies, focusing on 'Orchestrated Customer Engagement.' As a comprehensive CRM solution, it helps organizations enhance their customer relations efficiently and effectively.

Sycor is a certified partner of IQVIA, delivering extensive support throughout CRM projects, including consulting, process analysis, and implementation management. Sycor ensures smooth transitions through change management and provides ongoing operational support.

Features and Services:

• IQVIA OCE Consulting: Sycor provides a complete consulting package, covering project design, process analysis, and implementation, focusing on aligning with company strategies.
• IQVIA OCE Application Support: Experts manage operation, development, and incident handling, ensuring the CRM solution's continued functionality and evolution.
• IQVIA OCE Training: Offers customized training using a blend of modern methods including e-learning, with options for both group sessions and one-on-one training internationally and in multiple languages.
• IQVIA OCE Service Desk: Provides first-level support and ticket handling per ITIL standards, addressing user inquiries from password resets to synchronization issues.

The core of the solution includes OCE-Personal, a CRM system built on Salesforce that caters specifically to the industry, offering pre-configured processes and offline capabilities for field activities. Additional components like OCE Digital extend the suite, adding marketing automation and omnichannel functions.

IQVIA OCE's distinguishing factors include Sycor's extensive life sciences and CRM experience, a certified advisory partnership, and comprehensive support from consulting to training. Such expertise is complemented by a personalized, holistic approach, making it a robust choice for life sciences entities seeking efficient customer engagement management.