iCX

The iCX platform is a comprehensive, secure, and feature-rich SaaS solution designed for the intelligent management and monitoring of Customer Premises Equipment (CPE), including Set-Top Boxes (STBs) and Gateways. It is engineered to optimize operational efficiency by automating workflows, simplifying operations, and enabling intelligent firmware upgrades. The platform's proactive real-time monitoring and self-healing capabilities significantly reduce call volumes and the need for truck rolls.

iCX enhances customer experience by facilitating seamless onboarding with zero-touch provisioning and a self-care app, allowing for quick and easy setup. It ensures rapid problem resolution through remote screen access for customer support, while advanced analytics-driven recommendations provide hyper-personalized experiences. These features make iCX indispensable for businesses aiming to streamline management and elevate service delivery.

iCX is successfully deployed across multiple countries, managing millions of devices, and has proven to improve operational efficiency and reduce costs. Its scalable architecture supports the provisioning of millions of STBs annually, and it is fully compliant with GDPR standards.

Features

• Centralized Platform: Offers a unified interface for managing multiple device types and services, including apps, software configurations, and firmware upgrades.
• Fault Diagnostics: Provides tools like traceroute, log fetch, and speed tests, supporting factory reset and reboot functions.
• Troubleshoot and Resolution: Enables remote management and control of CPEs with remote screen assist and intuitive troubleshooting screens.
• Software Application Management: Facilitates remote firmware upgrades and application lifecycle services, including installation, uninstallation, and data clearance.
• Service Assurance: Ensures reliable services with diagnostics across various devices and networks, supported by a self-care app for subscribers and technicians.
• Service Provisioning: Features zero-touch provisioning and service upgrades to enhance capacity and service delivery.
• Telemetry and Dashboards: Provides intuitive dashboards with dynamic updates and business intelligence reports on device status and user behavior.
• Workflow Automation: Automates workflows through batch operations and scheduled jobs.

iCX supports a wide range of devices and platforms, including Android TV, RDK, and proprietary Linux middleware, and integrates with MSO backend systems via standard REST APIs. Its secure, scalable, and distributed platform is designed with the latest device management standards and deep learning algorithms, ensuring a high level of digital maturity.