Helpdesk

The ExtraView Helpdesk efficiently manages support issues within an organization, specifically targeting problems like IT support, telecom, and network issues. It streamlines the handling of such matters, ensuring that employees receive prompt assistance, which in turn facilitates a more productive workplace.

Assets such as computers and printers are integrated into the system's asset area, and linked with employees to streamline issue tracking. When new helpdesk queries arise, a comprehensive list of these assets is available, facilitating a clear and organized approach to problem resolution.

Issues are tracked and managed until resolution, with notifications sent throughout the process to keep all parties informed of progress.

Key Features

• Web-based: Accessible via standard browsers with no extra client software.
• Configurable: Supports multiple forms, custom fields, and user roles with point-and-click setup.
• Workflow Management: Defined for roles, forms, and projects with validation capabilities.
• Comprehensive Reporting: Create and save various report types, with output options for Word, Excel, PDF, or text format.
• Audit Trails: Full audit trail for field changes, metadata, and user access with timestamps.
• Notifications: Automated alerts and updates via email, with scheduled report dispatch.
• Security: Features field-level security, role-based keys, and definable password policies.

Moreover, ExtraView helps ensure task management and timely completion of actions, centralize safety data for efficiency, and maintain the quality and consistency of staff information. This facilitates standardized risk assessments and significantly aids in managing organizational efficiency and effectiveness.