Complaint Handling

The Complaint Handling software is designed to streamline the management of customer feedback and complaints specifically for medical device manufacturers. It provides comprehensive visibility and control over issues from their initial intake through to resolution.

Key features include web-based issue intake with automated routing and disposition, linked workflows between issues, complaints, and CAPAs, and customizable investigations with built-in evidence tracking. Real-time dashboards offer custom reports and trend analysis, while centralized storage ensures all documentation and findings are easily accessible.

Uncover Trends and Drive Smarter Decisions

Utilize built-in search and chart tools to visualize issue trends, identify recurring complaints, and extract key insights for management review. Reports can be exported to Excel or integrated with tools like Power BI for deeper analysis, enabling proactive responses to feedback.

Streamline Complaint Reviews

The Decision Summary Table provides traceability for decisions, detailing what decisions were made, the rationale, and the approvers, ensuring transparency and accountability. This feature supports compliance and data-driven management of investigations, with seamless integration to NCMR and Audit modules.

Enhance your complaint management process with complete visibility, faster response times, and simplified investigations. Track issues from intake to resolution, link complaints to CAPAs, and manage timelines with site-specific coding and automated workflows in a centralized, audit-ready system.

The software integrates with the CAPA module for seamless tracking and resolution of complaints, ensuring corrective actions are efficiently documented and resolved to maintain compliance. Visual dashboards and customizable reports help identify trends and patterns, allowing companies to address recurring issues, assess risks, and improve product quality and customer satisfaction.

Automated workflows facilitate complaint submission, review, and resolution, with real-time tracking of complaint status and customizable reports for compliance audits and internal reviews, ensuring efficient complaint management.