Release of Information

Datavant's Release of Information (ROI) solution provides healthcare organizations with the fastest and safest ways to release the right patient data. By combining digital services with staffing support, Datavant enables health systems, HIM departments, and providers to manage critical patient data requests efficiently, securely, and at scale. Trusted by 70% of the top 100 health systems in the United States, Datavant is the largest record retrieval company in the country, retrieving more than 64 million records annually.

The platform is designed to reduce administrative burden on clinical and HIM teams, improve the patient experience when requesting protected health information (PHI), and eliminate friction for external requesters such as health plans, providers, and legal professionals. Requests can be fulfilled up to 8x faster through Datavant's digital connections, significantly reducing the volume of status-related calls and faxes.

Core Capabilities

• Record Request Automation: Automates the fulfillment of record requests, feeding requests from health plans into robust quality control processes and delivering records compliantly. Organizations can manage processes in-house or delegate end-to-end to Datavant.
• Digital Control Center: A single interface for managing all medical record requests. Enables tracking and processing of requests from health plans while simplifying invoicing and distribution, making the entire ROI process transparent and efficient.
• Intuitive Request Intake: White-labeled digital intake tools provide an engaging requester interface for patients and providers. Easy-to-use interfaces expedite the request process and improve requester satisfaction.
• EHR Connectivity: Connects to more than 70 EHR systems to digitally fulfill record requests, enabling seamless interoperability across diverse health IT environments.
• Expansive Provider Network: Datavant's Smart Request leverages a network of more than 40,000 medical facilities to quickly locate and retrieve the records needed.

Key Benefits for Healthcare Organizations

• Free clinical teams to focus on patient care by improving operating efficiencies and reducing administrative burden on HIM and support staff.
• Improve the patient experience by making it easy for patients to quickly request their PHI, increasing satisfaction and overall healthcare experience.
• Reduce requester abrasion by fulfilling requests faster and cutting down on inbound calls and faxes asking for status updates.
• Flexible and modular solutions that can be tailored to organizational needs — from optimizing specific workflows with extensible tools to utilizing Datavant's full end-to-end solution.
• Scalability across any combination of use cases, supporting both current and legacy EMR environments simultaneously.

Privacy, Compliance, and Security

• Datavant places the highest priority on data security, adhering to strict HIPAA and applicable regulatory standards to protect sensitive patient information.
• The platform ensures that relevant information is provided only to those who are authorized to receive it, through a seamless and controlled experience.
• Frictionless management of patient data flow is maintained across all request types, including those from health plans, providers, and patients.

Customer Validation

• Dana-Farber Cancer Institute's HIS Team Lead highlights Datavant's dedication to customer satisfaction and patient-first approach.
• McLeod Physicians Associates' Associate Vice President credits Datavant for exceeding expectations when simultaneously launching a new EMR and implementing an ROI solution for both future and legacy systems.
• MedStar Washington Hospital Center's Director of Health Information Management recognizes Datavant as an excellent long-term partner delivering outstanding service to patients and HIM departments.

Datavant's Release of Information solution integrates with broader healthcare data logistics offerings, including HIM coding, healthcare audit management, and real-world data connectivity. The platform supports compliance with evolving interoperability standards such as TEFCA, and is suitable for health systems seeking a proven, scalable partner for managing the full lifecycle of patient data requests.