RadIntake

RadIntake® by Neureveal Inc is an AI-powered call-center solution purpose-built for imaging centers, with the flexibility to adapt to any specialty or industry. Designed to handle the full spectrum of front-desk and patient communication tasks, RadIntake replaces or augments traditional call-center staff by managing both incoming calls and online chat interactions with precision and care.

The platform is well-suited for radiology and diagnostic imaging facilities looking to streamline patient intake, reduce administrative burden, and deliver consistent, compassionate communication across every patient touchpoint.

Core Roles and Responsibilities

• Answering incoming calls and online chat inquiries
• Providing facility information to patients and callers
• Handling customer service issues as they arise
• Scheduling appointments based on patient needs and availability
• Transferring calls to the appropriate staff or supervisor
• Taking messages on behalf of facility personnel
• Providing test preparation instructions tailored to each exam
• Handling prescription fax management
• Responding to insurance and payment inquiries
• Processing medical record requests
• Ending calls or chat sessions according to established protocol

AI Capabilities

• Communicates with patients in 110 languages and dialects, delivering interactions with compassion and care
• Answers questions about facility details including directions, parking, hours of operation, and more
• Schedules appointments dynamically based on real-time availability and individual patient needs
• Understands and communicates the specific preparation requirements for each individual exam type
• Transfers calls to supervisors or takes detailed messages when escalation is required
• Follows up with patients to ensure the smooth execution of procedures it has initiated
• Expandable with additional services as required by the facility

RadIntake is built to be adaptable beyond radiology, making it a versatile solution for any specialty or industry that requires intelligent, high-volume patient or customer communication management.