PatientFlow

Onymos PatientFlow is an AI-powered patient intake automation solution designed for healthcare organizations and administrative teams that need to digitize, validate, and synchronize patient onboarding documents and data across connected systems. Part of the Onymos DocKnow platform, PatientFlow reduces reliance on manual data entry, improves data accuracy, and frees staff to focus on higher-value work by automating onboarding workflows across multiple channels.

PatientFlow is purpose-built for healthcare environments where data accuracy, regulatory compliance, and system interoperability are non-negotiable. It is trusted by organizations including Guardant Health, Personalis, and Vanta Diagnostics, and has been deployed in settings ranging from health systems to university student health services.

Core Capabilities

• Error-proof onboarding: PatientFlow's AI applies automated rules, supporting documents, and database lookups to catch and correct intake issues before they escalate into costly downstream delays or claim denials.
• Referral management: PatientFlow standardizes and routes referral data instantly, eliminating fragmented handoffs that slow down care delivery for both providers and patients.
• Unstructured document processing: Using AI and natural language processing (NLP), PatientFlow interprets unstructured documents by locating relevant data points across variable layouts and converting them into structured, usable output — regardless of the original data source.
• Digital twin creation: PatientFlow transforms intake documents into digital twins and automatically pushes validated data to the correct fields in your EHR and other connected systems, ensuring structured data is available everywhere it is needed.

Security and Data Privacy

• No-Data Architecture: Onymos software is built on an award-winning No-Data Architecture, meaning Onymos never accesses, captures, or stores customer data. All patient data remains securely within the customer's own environment, whether on-premises or in the cloud.
• Zero third-party exposure: PatientFlow never stores or routes patient data through Onymos infrastructure, directly addressing the risk that over 55% of healthcare data breaches originate from third-party vendors.
• Regulatory compliance: Onymos is certified SOC 2 and HIPAA compliant, supporting organizations in meeting strict regulatory and internal privacy requirements.

Integrations and Customization

• EHR and practice management integration: PatientFlow integrates with most major EHR and practice management systems, including Epic, Cerner, and Athena, via flexible APIs and interoperability support.
• Fully customizable UI: The PatientFlow user interface is completely customizable, with direct access to CSS and HTML. Customers can also license PatientFlow's functional source code for deeper control.
• API-driven architecture: All PatientFlow actions are controlled via API, enabling organizations to build their own UI around PatientFlow's functionality or integrate it into existing digital services.
• Modular purchasing: PatientFlow can be purchased independently — organizations do not need to acquire the entire DocKnow platform, allowing teams to select only the solutions and features they require.

Real-World Deployment

• The University of Cincinnati implemented PatientFlow to modernize student health record onboarding post-COVID. Students upload health records through a secure web portal, where AI automatically extracts and routes data directly into UC's backend systems, eliminating manual processing for both students and staff.
• CloudWave leverages Onymos DocKnow in a document digitization application for the federal government, with leadership citing the absence of data leaving the customer's boundary as a key security advantage.

PatientFlow is deployed on-premises or in the cloud and is designed to integrate seamlessly into existing healthcare IT ecosystems. Its combination of No-Data Architecture, SOC 2 and HIPAA certification, and flexible API-first design makes it a strong fit for healthcare organizations prioritizing both operational efficiency and data security.