Clinical Experience Platform (CXP)

The Clinical Experience Platform (CXP) by ProofPilot is the industry's first end-to-end platform designed to deliver a seamless trial journey for patients, sites, and sponsors. Built for pharmaceutical and biotech sponsors, CXP unifies recruitment, retention, conduct, and communication into a single branded experience — reducing operational burden and improving data quality across the full clinical trial lifecycle.

ProofPilot's CXP is structured around three core areas of focus: making trials easier for patients, relieving administrative and operational burden for sites, and ensuring flawless execution and measurable success for sponsors.

Patient-Facing Capabilities

• Clinical Trial Websites and Patient Pre-Screeners: Raise trial awareness using a scalable, cost-effective digital presence. Prequalify and connect patients from both internal and external recruitment sources with ease.
• Patient Alerts and Site Scheduler: Improve conversions from referral to randomization by up to 356% by enabling patients to book their first site call online. Patients can also register for alerts about upcoming trials and new site openings.
• Patient Engagement — Digital Concierge: Maintain patient engagement throughout recruitment and study conduct with precision-targeted, DEI-appropriate content. Coordinate tasks, technology, and logistics to create a smooth, personalised trial experience for every participant.

Site-Facing Capabilities

• Staff Training — Certified Site Training: Equip sites with structured, accessible, site-specific training that includes customisable documents, videos, and offline learning modules.
• Referral Board and Notifications: Enable sites to manage referrals through an automated status engine, ensuring accurate and timely reporting via real-time IRT sync and interactive dashboards for campaign and KPI tracking.
• Site Docs and Updates — Flawless Study Conduct: Integrated digital workflows incorporate visit-specific instructions, footnotes, and microlearning. Relevant third-party technology is surfaced at the right time, alleviating the pain points of technology proliferation.
• Secure Site Chat — Real-Time Compliant Communication: Replace fragmented email threads with real-time, compliant chat between sites and study teams. Supports group chats, configurable notification preferences, and easy archiving to the Trial Master File (TMF).

Sponsor-Facing Analytics and Oversight

• Sponsor Dashboard — Performance Metrics from Every Angle: Access real-time dashboards and reports to evaluate study, site, and demographic metrics for informed decision-making.
• Recruitment Analytics — Maximise ROI: Track patient attrition, redirect referrals to top-performing sites, reallocate spend to effective channels, and ensure fair recruitment cost distribution.
• Site Insights — Proactive Operational Management: Gain unprecedented visibility into daily site operations and content engagement, enabling sponsors to identify and resolve issues before they impact trial outcomes.

Security and Compliance

• ProofPilot is fully compliant with global regulatory requirements for clinical trial data security, including CCPA, CFR Part 11, GDPR, GXP, HIPAA, and SOC 2 Type 1.
• The platform is designed to meet the highest industry standards for data protection and privacy, ensuring clinical trials are conducted with integrity and reliability.
• ProofPilot continuously monitors emerging threats and evolving regulatory requirements to maintain compliance with the latest security and privacy standards.

Partners and Integrations

• Recruitment Partners: ProofPilot maintains a network of leading recruitment partners to help trials reach the right patients at the right time, increasing patient engagement, streamlining referral processes, and reducing dropout rates. All referrals can be managed from a single unified dashboard.
• eTMF and IRT Integrations: The platform integrates with eTMF and IRT partners to automate IRB-related and site essential documents and synchronise enrollment data for seamless study management. Specific integration partners are available upon request.

CXP is built to reflect the sponsor's brand throughout the patient and site experience, supporting consistent, compliant engagement from first contact through study completion. The platform's combination of recruitment technology, engagement tools, real-time analytics, and deep compliance coverage makes it a comprehensive operational infrastructure for modern clinical trials.