ChargeFlow

ChargeFlow is a document automation solution from Onymos, built within the DocKnow platform, designed to streamline revenue cycle management (RCM) workflows for healthcare and life sciences organisations. It empowers billing and RevOps teams to process orders, claims, and supporting documents faster, with fewer errors, reduced overhead, and full compliance — without replacing existing RCM infrastructure.

ChargeFlow is purpose-built for teams handling high volumes of revenue-related documents such as superbills, Explanations of Benefits (EOBs), claims, and regulated forms like DEA Form 222s. It acts as an AI-powered intake engine that eliminates the manual data entry and quality assurance work that most RCM platforms still require before they can function effectively.

Core Automation Capabilities

• Intelligent ingestion: ChargeFlow captures and categorises revenue-driving documents from any source, or generates them directly from raw data, ensuring a consistent and reliable intake process regardless of origin.
• Precision automation: The platform's AI adapts to existing workflows and automatically enforces configurable business rules across data at scale, reducing the need for manual intervention and minimising errors.
• Unstructured document processing: Using AI and natural language processing (NLP), ChargeFlow interprets unstructured documents by locating relevant data points across variable layouts and converting them into structured, standardised output.

SmartSync: AI-Powered Data Reconciliation

• Conflict detection: SmartSync, ChargeFlow's built-in reconciliation engine, automatically compares extracted values against data in supporting documents and connected systems to detect missing, mismatched, or conflicting information.
• Pre-downstream validation: When discrepancies are identified, SmartSync flags them for resolution before data is passed to downstream systems, reducing rework and ensuring clean records.
• Complete audit trail: SmartSync generates a full audit trail including field-level change logs, enabling teams to maintain compliance and demonstrate traceability at every step of the revenue cycle.

Data Export and Integration

• Flexible export formats: Validated data can be extracted and exported in JSON, .xlsx, or other standard formats, ready for use in intelligent downstream pipelines.
• Automated routing: Intelligent pipelines automatically route validated data to the appropriate downstream systems, eliminating manual handoffs.
• Robust API: ChargeFlow includes a comprehensive API that allows RevOps teams to integrate billing, ordering, and compliance automation directly into existing systems — including RCM, ERP, and BI platforms — enabling document retrieval, submission, and results delivery programmatically.

Customisation and Deployment

• Fully customisable UI: ChargeFlow's user interface is completely customisable, with teams able to deploy it wherever needed and access the underlying CSS and HTML directly.
• Source code licensing: Customers have the option to license ChargeFlow's functional source code for deeper customisation and control.
• Modular platform: ChargeFlow is available as a standalone solution — organisations do not need to purchase the entire DocKnow platform. Teams can select and purchase only the solutions or features they require.

Security, Compliance, and Data Privacy

• No-Data Architecture: Onymos software is built on an award-winning No-Data Architecture, meaning Onymos does not access, capture, or store any customer data. All data remains securely within the customer's own environment, whether on-premises or in the cloud.
• Reduced third-party risk: Given that over 55% of healthcare data breaches occur through third-party vendors, ChargeFlow's architecture minimises points of failure and reduces overall data exposure.
• Certified compliance: Onymos is certified SOC 2 and HIPAA compliant, making ChargeFlow suitable for regulated healthcare environments.

ChargeFlow is trusted by organisations including CVS, Guardant Health, Personalis, and Vanta Diagnostics for automating high-volume, high-complexity document workflows. CVS, for example, uses ChargeFlow to automatically digitise and validate DEA Form 222 transactions at national scale, accelerating turnaround times and tightening compliance controls across its pharmacy network.