
May 29, 2026
CVS Expands Salesforce Partnership to Enhance AI-Driven Call Center Personalization
CVS Health is enhancing its partnership with Salesforce to improve the personalization and efficiency of its call center operations through AI technology.The collaboration will utilize Salesforce's Agentforce Health platform to integrate data across CVS's various healthcare divisions, including Aetna and Caremark. This integration will empower call center agents to access pertinent member information in real time, streamlining customer interactions and reducing the inefficiencies associated with









