AI-generated from publicly available materials.KC Care Health Center in Kansas City has successfully scaled its operations to serve 23,000 patients annually, achieving significant growth in both patient numbers and revenue.
To accommodate a nearly threefold increase in patient volume over five years, KC Care Health Center restructured its operational processes. This included enhancing HR, payroll, and onboarding systems to ensure that administrative workload did not rise in tandem with patient demand. The organization utilized the UKG Ready suite to create a unified platform for managing workforce information, which resulted in a remarkable 40% revenue increase and a 92% employee retention rate. Notably, recruiting time decreased by 95%, while payroll processing time fell by 85%, allowing HR to save over 100 hours annually through employee self-service functionalities.
Dr. Leslie Hardin, COO of KC Care, emphasized the importance of building a scalable workforce infrastructure that supports both employees and patients. The automation of processes not only streamlined operations but also allowed for more strategic focus on employee needs. Initiatives like paid parental leave and language-learning services were introduced based on employee feedback, further enhancing workplace satisfaction.
As a result of these changes, KC Care reported a 60% improvement in overall efficiency, significantly benefiting its ability to deliver care. Hardin highlighted that while workforce efficiency is crucial, it should ultimately enhance patient care capacity. The organization’s experience serves as a valuable lesson for other community health centers facing similar challenges, illustrating that investing in workforce infrastructure is essential for expanding access and maintaining care quality.