Kayentis

Kayentis is a French eCOA (electronic Clinical Outcome Assessment) technology and services company that has operated since 2005. It serves pharmaceutical companies, biotechs, and contract research organisations (CROs), providing solutions for capturing patient-reported and clinician-reported data across clinical trials. The company combines software technology with project management, data management, and logistics services to support the full lifecycle of eCOA studies.

Kayentis works in close collaboration with patient advocates and site associations to design solutions that address the needs of both patients and clinical sites. Over the past four years, the company reports a recommendation rate consistently exceeding 90%.

eCOA Data Collection Capabilities

• Supports all major questionnaire types: Patient Reported Outcomes (PRO), diaries, Observer Reported Outcomes (ObsRO), and Clinician Reported Outcomes (ClinRO)
• Data can be collected at home or on-site, accommodating a range of study protocols and patient populations
• Multiple data collection modes are available, including provisioned tablets or smartphones, the patient's own smartphone (BYOD), web browser access, and interview-based collection
• Provides real-time data access with in-depth analytics to allow continuous study monitoring
• Advanced data management tools and services are included to support high-quality datasets

Patient and Site Engagement Features

• Televisit functionality to support remote patient-site interactions
• A patient resources library accessible through the platform
• A Participant Feedback Questionnaire to gather input on the study experience
• User-friendly interface designed to engage patients and sites throughout the duration of a study

Interoperability and System Integration

• The Kayentis eCOA solution is designed to integrate with other clinical systems, enabling streamlined clinical data flow across platforms
• Supports hosting of external solutions on the eCOA device, providing a single access point for patients and sites
• Positioned as an interoperable solution that connects with existing clinical data infrastructure without compromising global data integrity

Services and Operational Support

• Early strategic engagement to support protocol and questionnaire planning
• Strong data management support throughout the study lifecycle
• Proactive project management from study setup through completion
• Worldwide logistics capabilities for device provisioning and distribution
• 24/7 helpdesk support for patients and sites

Partnerships and Notable Developments

• Kayentis has partnered with RWS to improve data confidence in neuroscience clinical trials, combining eCOA technology with expert rater training
• The collaboration with RWS is aimed at reducing variability in clinician assessments and strengthening the reliability of ClinRO data, particularly in Central Nervous System (CNS) studies and other complex disorder trials

Corporate Social Responsibility

• Kayentis maintains a Corporate Social Responsibility (CSR) policy covering environmental sustainability, employee well-being, diversity and inclusion, and community engagement
• The company states a commitment to operating as a sustainable business while contributing to improvements in human health

Kayentis positions itself as a full-service eCOA partner, combining configurable technology with hands-on operational support across the clinical trial process, with particular attention to patient experience, data quality, and system interoperability.